Royal Mail Contact Numbers: Delivery, Tracking, Business Numbers and more…

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They are definitely worth a try if you are stuck and getting nowhere with your claim.. Please be assured that we will now investigate the matter and a full reply will follow once our enquiries have been completed. After a month of emails backwards and forwards, and that company hoping I would give up and go away, in desperation I contacted Resolver.

For the products and services, you can contact the Royal Mail PR manager by dialing the Royal Mail contact phone or via eMail at Royal Mail contact eMail [email protected]. For the corporate media queries, you can call the Royal Mail contact phone or via eMail at Royal Mail contact eMail [email protected].
Contact us. Got a query, want to give us some feedback or make a complaint about one of our products or services? Getting help from Royal Mail. If you’ve got an enquiry or you want to complain about a Royal Mail product or service visit the Royal Mail website, How to Address Mail Licences. International Driving Permit Photocard.
Call the Royal Mail contact number helpline if you would like to get in touch with a member of their customer service team. This is the dedicated phone number that you can dial for any general questions or concerns that you may have with regard to the products or services that they offer.
Royal Mail complaints If you are having problems with Royal Mail and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler. Get started.
To contact Royal Mail on their complaints number you can call and you will be put in touch with someone who is ready to listen to your complaint and help you to reach a solution to your issues so that you can be left feeling happy with your experience.
How to complain

How to complain about Royal Mail customer service

How to complain about Royal Mail customer service. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint.

This website uses cookies to provide you with a great user experience. By using Resolver, you agree to our privacy policy Got it. Email Royal Mail now. Resolver is not affiliated to, linked with or otherwise endorsed by Royal Mail. We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone. Show more Show less. Using Resolver you can: Keep all your correspondence in one place Go straight to the correct contact point within an organisation Make use of a series of simple templates to help make raising your complaint as simple and quick as possible Receive reminders when you get a response from a company or organisation Get an automatic notification when it's appropriate to escalate your case to the next management level within a company Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Royal Mail complaint.

With Resolver you can send your case to key ombudsmen and regulators including:. Log in Register Dashboard What is Resolver? This website uses cookies to provide you with a great user experience.

By using Resolver, you agree to our privacy policy Got it. If you are having problems with Royal Mail and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler. Resolver is not affiliated to, linked with or otherwise endorsed by Royal Mail. We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone. Show more Show less.

Chadina SK via facebook. The delivery driver lied about the circumstances of the delivery to me. When I said I could send them photographic proof of the lies they would not listen. Resolver forwarded my proof to the couriers and they accepted responsibility.

It's a shame we need services like Resolver but boy do we need them. Simon P via facebook. I contacted Resolver when a courier company had lost my parcel and failed to compensate me for my loss even when I had taken out their insurance.

The issue went on for two months until I contacted Resolver and then within days the company offered me full payment for my lost parcel. Thomas B via facebook.

I had a refund from a delivery company after Resolver got involved In our case, we next received a letter that completely failed to address the complaint. We phoned, but were only able to get a new note added to our complaint. In the end, we wrote a further four letters, and received three unhelpful replies. We finally received a response from a Royal Mail Customer Services Manager, plus a "goodwill payment", which did not cover the refund requested.

If you can't get your complaint resolved with Customer Services, you then start to follow the formal complaints process, as outlined on the Royal Mail Complaints Process site. They're part of the Royal Mail, but claim to take a "fresh and impartial" look at the complaint, before giving a final judgement.

You can raise your complaints online: Link to Postal Review Panel , or by posting a letter to:. You should get a response "within 30 days", and you must have a complaint reference number e. We tried the online method, where you fill in a form outlining the complaint in one box and the resolution you expect in a second box.

Make sure you keep a copy of what you've sent. After submitting our complaint, we got the following: Please be assured that we will now investigate the matter and a full reply will follow once our enquiries have been completed. In our case, the Royal Mail Postal Review Panel failed to respond within their 30 day period, despite being chased. This allowed us to escalate the complaint to the regulator, PostComm.

More of this later. Frustratingly, local post offices appear to be unable to send mail to the supplied Freepost address, as there is no postcode. If you want to send your complaint by Recorded Delivery, we've managed to obtain this address:. You can find full details of how to escalate your complaint to the Postal Redress Service here: Provided that you have attempted to follow Royal Mail's complaints procedure, and have had no luck from the Postal Review Panel, you may apply for your complaint to be reviewed by the Postal Redress Service.

We did this in March , and received a ruling in May Filing a complaint is straightforward. You can download a form, or apply online. We went for the online option, which then required us to submit our evidence to them. Royal Mail are then allowed to enter their defence. A copy of their defence was sent to us, and we were offered the chance to respond. An Adjudicator was then appointed, and we received a final ruling some four weeks later. In our case, the ruling was that Royal Mail "failed to address the Customer's complaint appropriately on a number of occasions", and our claim succeeded in part.

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How to contact Royal Mail complaints. We strive to give you a reliable service, but if something goes wrong you can complain to us and give your feedback here. * * * * *.. If you have a reference number and want to check where your item is, please use Track your item. Email. How to contact Royal Mail complaints. We strive to give you a reliable service, but if something goes wrong you can complain to us and give your feedback here. If you are already registered on reasonarchivessx.cf, please enter your details here: *Indicates a required field. Your login details will be sent across a secure connection.